Terms & Conditions

Welcome to Kanxo Dai Store. These Terms & Conditions govern your use of our website, mobile application, products, services, rewards programs, and related features.

By creating an account, placing an order, using our website or application, or participating in our rewards and promotional programs, you agree to these Terms & Conditions.

If you do not agree with these terms, please do not use our services.

1. Eligibility

You must be at least 13 years old to use Kanxo Dai Store.

If you are under 18, you should use our services only with the knowledge and permission of a parent or legal guardian.

By using our services, you confirm that the information you provide is accurate and that you are legally permitted to use the applicable service.

2. Account Registration and Security

Some features require you to create an account. You are responsible for providing accurate information and keeping your login credentials secure.

You must not:

• Create an account using false or misleading information.
• Use another person's account without permission.
• Share your password or authentication credentials with others.
• Create multiple accounts to abuse promotions, referrals, rewards, or coupons.
• Attempt to bypass security or account restrictions.

You are responsible for activity performed through your account unless it results from a security issue caused by us.

3. Products and Services

Kanxo Dai Store provides digital products and services, including but not limited to game top-ups, game credits, vouchers, subscriptions, gift cards, and other digital services.

We may also offer physical gaming-related products or accessories where available.

Product availability, prices, packages, denominations, delivery methods, and promotional offers may change from time to time.

Some products are supplied or fulfilled through third-party platforms, publishers, distributors, or service providers.

4. Orders and Customer Information

When placing an order, you are responsible for providing correct information required to fulfil the order.

Depending on the product, this may include:

• Game Player ID or User ID.
• Game server or region.
• Selected product or package.
• Recipient information.
• Other information specifically requested on the order form.

You should carefully review your order before payment.

Kanxo Dai Store is not responsible for an incorrect Player ID, User ID, server, region, recipient, package, or other customer-provided information.

5. Pricing

Prices displayed on Kanxo Dai Store are shown in Nepalese Rupees (NPR), unless otherwise stated.

We may change product prices at any time. The price applicable to an order is the price displayed at the time the order is placed, subject to payment verification and any clearly stated promotional conditions.

In the event of an obvious pricing or system error, we may contact you to correct or cancel the affected order.

6. Payments

Kanxo Dai Store currently supports payment methods displayed during checkout, which may include eSewa, Khalti, mobile banking, bank transfer, and QR-based payment.

For manual payment verification, you may be required to upload a valid payment receipt or proof of payment.

Payment proof must be genuine and must correspond to the order being submitted.

You must not submit edited, fabricated, duplicated, or otherwise misleading payment receipts.

A payment is not considered successfully verified merely because a receipt or screenshot has been uploaded. Orders may remain pending until the payment has been manually reviewed and verified.

Payment methods available on the website may differ from those available in the Android application. Where applicable, purchases made through an application distributed through Google Play are subject to the payment methods and platform requirements applicable to that purchase.

7. Digital Product Delivery

Digital products are generally delivered electronically after payment has been successfully verified.

Delivery time may vary depending on the product, supplier, game publisher, third-party service, technical conditions, and order volume.

Many orders may be completed within minutes, but some orders can take longer.

If an order is delayed, you may contact our support team with your order information so that we can investigate its status.

Delivery is considered completed when the purchased digital product or service has been successfully credited, activated, supplied, or otherwise fulfilled according to the product's stated delivery method.

8. Physical Products

Where physical products are available, delivery is subject to product availability, delivery location, courier availability, and other applicable conditions.

Cash on Delivery (COD) may be available for eligible physical products and locations.

COD availability, delivery charges, estimated delivery time, and eligible locations may vary.

Physical products are not treated in the same way as digital products for delivery and refund purposes.

9. Refund and Cancellation Policy

We aim to process orders accurately and as quickly as possible. Refunds are considered primarily when an order cannot be successfully fulfilled because of an issue on the Kanxo Dai Store side, including certain technical, administrative, processing, or service-related failures.

A refund may be considered when:

• The payment was successfully verified but the order cannot be fulfilled.
• The order fails because of an issue caused by Kanxo Dai Store.
• A technical or administrative problem on our side prevents successful delivery.
• An order is cancelled by us because we cannot provide the purchased product or service.
• A duplicate payment or other verified payment issue requires correction.

Refunds are generally not available when:

• The digital product has already been successfully delivered or activated.
• The customer entered an incorrect Player ID, User ID, server, region, or recipient information.
• The customer selected the wrong product, package, denomination, or service.
• The customer changes their mind after placing the order.
• The customer provided incorrect information that caused the order to fail.
• The issue is caused by a third-party game, publisher, platform, or service after successful delivery.

If you believe an order qualifies for a refund, contact customer support as soon as possible and provide your order number and relevant payment information.

Refund decisions are made after reviewing the order, payment status, delivery status, and the reason for failure.

Approved refunds may require processing time depending on the original payment method and financial service provider.

10. Rewards Points

Kanxo Dai Store may provide a Rewards Points system as part of its customer loyalty program.

Rewards Points may be earned through qualifying activities, which may include:

• Eligible purchases.
• Promotional activities.
• Spin the Wheel activities.
• Referral activities.
• Other qualifying activities displayed on the website or application.

The number of points awarded for a particular activity will be determined by the applicable rewards rules shown by Kanxo Dai Store.

Rewards Points:

• Have no cash value.
• Cannot be withdrawn as cash.
• Cannot be exchanged directly for cash.
• Are not a bank balance or payment instrument.
• Generally cannot be sold or transferred to another user.

Rewards Points may be used only for redemption options specifically made available by Kanxo Dai Store, such as eligible coupons or other promotional rewards.

The applicable earning and redemption rates will be shown within the relevant rewards interface or promotion.

11. Spin Vouchers and Spin the Wheel

Kanxo Dai Store may offer a promotional Spin the Wheel feature using Spin Vouchers.

Spin Vouchers may be earned through qualifying activities, such as daily check-ins, eligible orders, referrals, promotions, or other activities announced by Kanxo Dai Store.

No money or wager is required to obtain or use a Spin Voucher.

Spin Vouchers are promotional benefits and:

• Have no cash value.
• Cannot be withdrawn or redeemed for cash.
• Cannot be sold or transferred unless expressly allowed by us.
• Do not represent a monetary balance.

The Spin the Wheel feature is a promotional loyalty feature and is not intended to constitute gambling, betting, or a wagering service.

Rewards obtained through a spin are subject to the applicable promotion rules displayed by Kanxo Dai Store.

Where a promotional activity uses randomized rewards, the applicable promotion information will provide the relevant odds, selection method, or other required information where applicable.

Rewards may include coupons, Rewards Points, Spin Vouchers, discounts, or other promotional benefits.

Kanxo Dai Store does not guarantee that a particular reward will be available unless specifically stated in the applicable promotion.

12. Referral Program

Kanxo Dai Store may provide referral rewards for inviting genuine new users.

Referral rewards may include Rewards Points, Spin Vouchers, coupons, or other promotional benefits.

Referral rewards are subject to the qualifying conditions displayed in the referral program.

You must not:

• Refer yourself using another account.
• Create fake or duplicate accounts.
• Use automated accounts or bots.
• Manipulate referral activity.
• Use fraudulent or misleading methods to generate referrals.

Fraudulent, duplicate, cancelled, reversed, or otherwise ineligible activity may not qualify for referral rewards.

13. Leaderboard

Kanxo Dai Store may operate a customer leaderboard based on qualifying purchase activity.

Higher qualifying purchase amounts may result in a higher leaderboard position, subject to the rules displayed during the applicable leaderboard period.

Cancelled, refunded, fraudulent, reversed, or otherwise ineligible transactions may be excluded from leaderboard calculations.

Leaderboard rewards may include coupons, Spin Vouchers, Rewards Points, discounts, or other promotional benefits.

The applicable leaderboard period, qualification rules, ranking method, and rewards will be communicated through the relevant leaderboard or promotion.

14. Coupons and Promotional Offers

Coupons, discounts, vouchers, and promotional offers may have specific eligibility requirements, expiry dates, minimum purchase amounts, maximum discount limits, product restrictions, or other conditions.

These conditions will be displayed with the applicable coupon or promotion.

Unless expressly stated otherwise, coupons:

• Cannot be exchanged for cash.
• Cannot be resold.
• Cannot be combined with other offers where prohibited.
• May expire after the stated validity period.

15. Fair Use and Prohibited Activities

You agree to use Kanxo Dai Store only for lawful and legitimate purposes.

You must not:

• Use the service for fraud or illegal activity.
• Submit false payment information or fake receipts.
• Attempt to obtain products or rewards without valid payment.
• Exploit bugs, vulnerabilities, or system errors.
• Use bots, scripts, automation, or other methods to manipulate the service.
• Abuse referral, rewards, coupon, leaderboard, or promotional systems.
• Attempt unauthorized access to accounts, servers, databases, or systems.
• Interfere with the normal operation of the website or application.
• Upload malicious code, files, or content.
• Impersonate another person, business, or organization.
• Use the service in a way that violates applicable law.

16. Third-Party Services and Products

Some products and services available through Kanxo Dai Store are provided by or depend on third-party companies, publishers, platforms, payment providers, distributors, or other service providers.

Third-party services may have their own terms, privacy policies, availability restrictions, and technical requirements.

We are not responsible for changes, outages, restrictions, account actions, policy changes, or technical problems originating entirely from a third-party provider.

However, where a failure is caused by an issue under our control and the order cannot be fulfilled, the applicable refund provisions of these Terms may apply.

17. Intellectual Property

The website and application, including their original design, text, graphics, logos, software, layout, and content, are owned by or licensed to Kanxo Dai Store unless otherwise stated.

Game names, logos, trademarks, characters, product names, and other third-party intellectual property belong to their respective owners.

Nothing in these Terms grants you ownership of third-party trademarks or intellectual property.

18. Account Deletion and Termination

You may request deletion of your Kanxo Dai Store account through the account deletion option provided in the website or application, where available, or by contacting our support team.

Account deletion is intended to permanently remove or anonymize personal account information associated with the account, including information such as your name, email address, phone number, profile photo, authentication information, and other personal account information, subject to information that we are legally or legitimately required to retain.

Certain transaction, order, accounting, security, fraud prevention, dispute, or legally required records may need to be retained for legitimate purposes.

Retained transaction records may remain available for accounting, legal, fraud prevention, customer support, or other legitimate business purposes even after the account itself has been deleted.

Where account deletion has been completed, the deleted account should no longer be usable as an active customer login.

Account deletion is permanent and generally cannot be undone.

We may suspend or terminate accounts that violate these Terms, abuse our services, engage in fraud, or create security or legal risks.

19. Privacy and Personal Information

Your use of Kanxo Dai Store is also governed by our Privacy Policy, which explains how we collect, use, store, protect, and disclose personal information.

Please review our Privacy Policy for additional information.

20. Service Availability and Disclaimer

We make reasonable efforts to keep our website, application, and services available and functioning correctly.

However, we do not guarantee uninterrupted or error-free operation.

Services may temporarily become unavailable because of:

• Maintenance.
• Technical problems.
• Internet or network failures.
• Payment service issues.
• Third-party service outages.
• Game publisher or platform issues.
• Security incidents.
• Events beyond our reasonable control.

We may temporarily suspend certain features when necessary to maintain security, reliability, or service quality.

21. Limitation of Liability

To the extent permitted by applicable law, Kanxo Dai Store will not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from the use of our website, application, products, or third-party services.

This includes losses caused by third-party service interruptions, game publisher actions, incorrect information supplied by the customer, network failures, or events outside our reasonable control.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

22. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our services, products, rewards programs, legal requirements, or business practices.

Updated Terms will be published on this page with a revised "Last Updated" date.

Your continued use of our services after an update means that you acknowledge the updated Terms.

23. Governing Law

These Terms are governed by the applicable laws of Nepal.

Any dispute relating to our services should first be addressed by contacting Kanxo Dai Store so that we have an opportunity to investigate and resolve the issue.

24. Dispute Resolution

If a dispute cannot be resolved through customer support, the parties may seek resolution through the appropriate legal or judicial process available under the laws of Nepal.

25. Contact Us

If you have questions about these Terms, an order, payment, refund, account, rewards, or any other service issue, please contact us.

• Email: support@kanxodai.com
• WhatsApp: +977 971-6660277
• Location: Kathmandu, Nepal

We recommend including your order number when contacting support about an order-related issue.

26. Acknowledgment

By using Kanxo Dai Store, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

Thank you for choosing Kanxo Dai Store.